At Bilzon, we take pride in the quality and safety of our products. Please read this policy carefully before making a purchase.

No Returns or Refunds

Due to the nature of our products (health & wellness/supplement items), and in the interest of hygiene and customer safety, we do not accept returns, exchanges, or refunds on any purchased items once the order has been confirmed and shipped.

By placing an order with us, you acknowledge and agree to this policy.

Order Cancellation

• Orders can only be cancelled before they are shipped/dispatched.

• Once an order has been processed for shipping, it cannot be cancelled, returned, or refunded.

• To request a cancellation before dispatch, please contact us immediately at [insert email/WhatsApp/contact] with your order number.

Damaged or Incorrect Items

While we do not offer refunds or returns, if you receive a damaged, defective, or incorrect product, please contact our support team within [e.g., 48 hours] of delivery with:

• Your order number

• Clear photos/video of the product and packaging

Our team will review your claim and, at our discretion, may offer a replacement for verified damaged or incorrect items.

Non-Eligible Cases:
We are not able to offer any resolution for:

 

• Change of mind after purchase

• Incorrect address provided by the customer

• Delays caused by courier/shipping partners

• Products used or opened without a valid defect claim

Contact Us

For any questions regarding this policy, reach out to us at:

📧 thebilzon@gmail.com

📱 +923336090290